Helpdesk consists of two main components. First, we offer customer support for our own products dvhaus:sozial and dvhaus:jugend. This service is provided via conventional hotline and e-mail channels.
In addition, in large projects (e. g. the "Bundesagentur für Arbeit", the German Federal Employment Agency) our employees work together with the help desk in second-level-support (ticket system). Our expertise is in demand here when defining processes, competencies, and responsibilities.
We also assist with software-based SLA compliance and continuous reporting. Our clients benefit by achieving high quality standards that enable cost savings, customer satisfaction and retention, and not least brand improvement.